Privacy Policy
Effective Date: 26th January 2026
At Call a Service, accessible from https://callaservice.ng, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile platform, and related services.
By accessing or using Call a Service, you agree to the terms of this Privacy Policy.
1. Who We Are
Call a Service is an on-demand service marketplace that connects customers with trusted local service providers.
Our website address is: https://callaservice.ng
2. Information We Collect
We collect information to provide better services, improve user experience, and maintain platform security.
a. Personal Information
When you:
- Register an account
- Book a service
- Sign up as a service provider
- Contact us
We may collect:
- Full name
- Email address
- Phone number
- Location/address
- Login credentials
- Profile details (for service providers)
b. Comments
When visitors leave comments:
- We collect the data shown in the comments form
- IP address and browser user agent string (for spam detection)
An anonymized string (hash) from your email address may be sent to the Gravatar service.
Gravatar privacy policy: https://automattic.com/privacy/
c. Media Uploads
If you upload images:
- Avoid images with embedded location data (EXIF GPS)
- Visitors can download and extract location data from images if present
d. Usage & Technical Data
We automatically collect:
- IP address
- Device type
- Browser type
- Pages visited
- Time spent on pages
- Referring URLs
This helps us improve performance and security.
3. Cookies
Call a Service uses cookies to enhance your experience.
Types of Cookies We Use
- Comment cookies: Save name, email, and website for convenience (1 year)
- Login cookies:
- Login cookies last 2 days
- “Remember Me” lasts 2 weeks
- Screen preference cookies: Last 1 year
- Temporary cookies: Check browser cookie support
- Post editing cookies: Expire after 1 day
You can disable cookies via your browser, but some features may not work properly.
4. How We Use Your Information
We use collected information to:
- Connect customers with service providers
- Process bookings and requests
- Manage accounts and profiles
- Communicate updates and support
- Improve platform performance
- Prevent fraud and abuse
- Comply with legal obligations
5. Embedded Content from Other Websites
Our site may include embedded content (videos, images, maps, etc.).
These external websites may:
- Collect data about you
- Use cookies
- Track interactions
This is treated the same as visiting those websites directly.
6. Who We Share Your Data With
We do not sell your personal data.
We may share data with:
- Service providers (to fulfill bookings)
- Technical service providers (hosting, analytics, security)
- Legal authorities when required by law
If you request a password reset, your IP address will be included in the reset email.
7. How Long We Retain Your Data
- Comments and metadata: Retained indefinitely
- Registered user data: Stored as long as the account exists
- Users can edit or delete personal data anytime (except usernames)
- Admins can view and manage user data for platform operations
8. Your Data Rights
You have the right to:
- Request a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent at any time
Some data may be retained for legal, security, or administrative reasons.
To make a request, contact us using the details below.
9. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Data may be processed on secure servers inside or outside Nigeria, with appropriate safeguards in place.
10. Data Security
We implement appropriate security measures to protect your data, including:
- Secure servers
- Encrypted connections (SSL)
- Access controls
- Regular monitoring
However, no system is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Services
Call a Service may integrate with third-party tools such as:
- Payment processors
- Analytics tools
- Map services
Each third party has its own privacy policy governing data use.
12. Children’s Information
Call a Service does not knowingly collect personal data from children under 18.
If you believe a child has provided personal data, contact us immediately.
13. Changes to This Privacy Policy
We may update this policy from time to time.
Changes will be posted on this page with an updated effective date.
Continued use of the platform means acceptance of the updated policy.
14. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
📧 Email: info@callaservice.ng
🌐 Website: https://callaservice.ng
